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While there is an established body of literature that discusses the importance of stakeholder management, and also the need for involvement of all stakeholders so that all values of a heritage site can be captured in a heritage management plan, the concepts are not generally developed in ways that make them useful in practice. This research seeks to bring greater clarity to the practice of stakeholder engagement in built heritage, so that organisations can manage their stakeholders in ways that meet their strategic goals. This study proposes a novel method to identify stakeholders, a stakeholder preference mapping approach, which will depict their influence on decisions based on a of power-interest scale.

This research posits a stakeholder preference mapping approach. Virtual Stakeholder Groups (VSG) were identified and stakeholder's significance impacts were measured using the RIBA Plan of Work 2013 to determine in-depth consideration of each stakeholder's power and interest against differing stages of a heritage project. Participants were convened through a 5-day workshop, consisting of 20 Malaysian and 19 international participants (80% academics and 20% Malaysian civil servants). The Multi-Attribute Decision Analysis (MADA) technique was then used to demonstrate how stakeholder identification and analysis can be used to help heritage teams meet their mandates.

The research identified eight virtual VSG (Extremist, Expert, Economic, Social, Governance and Tourists) and their scale of power-interest influence at different stages of the heritage management process. The findings reveal varying levels of engagement from each of the different groups of stakeholders at each work stage – with Stage 5 (Construction) being the least engaged.

It is anticipated that through stakeholder preference mapping, heritage teams can increase the robustness of their strategies by identifying and effectively managing the important concepts; heritage teams can effectively manage the interface between the many (often competing) demands of differing stakeholders. Using Georgetown as a case study, the research team were able to delineate the interaction and interplay between the various stakeholders in the complex decision-making processes for a UNESCO heritage site. Applying the RIBA 2013 Plan of Work as a framework to the heritage management process enables a formalised mapping approach to the process.

The purpose of this paper is to identify, dissect and unravel real-life contextual human capital issues related to George Town’s built heritage from the perspectives of key stakeholders in the heritage arena.

The paper opted for an exploratory study using qualitative techniques like in-depth interviews and focus group discussions to gather insights and to listen to the voices from key stakeholders pertaining to issues related to human capital in built heritage. The data were supplemented and complemented by secondary resources such as technical reports, conservation guidelines, by-laws and case studies from other countries.

The paper provides empirical insights about real-life issues, barriers and challenges pertaining to human capital in George Town’s built heritage. The key findings from this study revealed that the quantity of professionals and builders is still insufficient and their quality of work has room for improvement.

Due to the selected research approach, the research results may lack generalisability. Thus, researchers are encouraged to further test the proposed propositions by enlarging the number of respondents or administering this similar study in another locality/historic city (i.e. Malacca ‒ George Town’s twin historic city).

The paper provides practical implications for the development of the right quantity and quality of human capital for George Town’s built heritage. The findings from this study are also useful for urban managers, policymakers and conservation practitioners.

This paper fulfils an identified need to examine the real-life issues of human capital in built heritage for George Town.

This paper aims to propose a new format to present the cost of building conservation works which will better reflect the actual cost components and have a higher relevance to building conservation works.

To achieve the study's aim of presenting a new format suitable for building conservation works, a total of 16 conservation projects were selected and work items of the highest frequency were identified and aggregated into the relevant elemental component to formulate a new elemental cost format.

Work items of the highest frequency identified are partitions, doors and ironmongeries, followed by roof finishes and rainwater goods, floor finishes, external walls and windows. In addition to the usual building works, new work items such as scientific analysis, archaeology excavation and temporary roof are also found to be important.

The proposed format has yet to be tested in the local industry, which is necessary to ensure compatibility with industry needs.

This new cost analysis format includes a list of work items that are specific to building conservation works, which may guide the quantity surveyor in preparing a budget/cost estimate with higher accuracy by reducing the risk of omitted work items that are pertinent in building conservation works.

Owing to the lack of cost data information for building conservation works, estimating and controlling the cost in this area of work is very challenging. The proposed new format of elemental cost analysis designed for building conservation works seeks to fill this void by providing a guide in estimating costs for building conservation.

The purpose of this paper is to investigate the cost effectiveness of the existing conservation grant disbursement mechanism in George Town, Penang. It reports the effect of disclosure of conservation preferences by the conservation agency on the conservation cost.

A test bed laboratory experiment is reported on, in which house owners competed in a sealed bid auction to obtain conservation subsidies/grants. In one treatment, owners knew the preference of, or priority given by, the regulator to certain types of conservation efforts, whereas in the second treatment, the regulator concealed this priority.

The results showed that owners tailored their applications to the given priority rather than to the true conservation costs in the preference‐known treatment group. Although the selected conservation works did not differ significantly between the two treatments, owners misrepresented their true conservation costs.

Given the lack of consensus of the tool to measure ex post conservation value, the study relies on conservation efforts/works to disburse subsidy/grant. Allocative efficiency can be enhanced if this information is available.

The presented results suggested that concealing priority information could be used to improve the cost‐efficiency of existing disbursement policy.

Drawing from the problems of asymmetry information between house owners and conservation agency, the study provided evidence in support of the idea that disbursement of conservation fund was based on the conservation efforts/inputs. In terms of costs, not disclosing the preferences information could encourage competition and reduced conservation costs.

The purpose of this paper is to identify the reasons for the variance among tenders for conservation projects in Malaysia.

Semi-structured interview approach was adopted because this method allows for effective probing of issues. The interviews are conducted with experienced conservation contractors. The interviews are transcribed and the data are analysed using thematic analysis. Coefficient of variation (CV) measure was also used to determine the level of variance that occurs in tenders for conservation projects.

The study found that contractors faced difficulty in pricing competitively due to the following four factors, namely, uncertain information on the actual work on site, inexperience in conservation construction works, information in the bill of quantities is incomplete and uncertain labour and material cost. The study of 22 tenders also ascertains that there is a high variance among the tenderers for building conservation projects. This is determined by the CV analysis where conservation works has a mean CV of 25.5 per cent as compared to 6.5 per cent for new build works.

While the interviews managed to draw out insights into the reasons for the high variance among the tender amounts, a definitive conclusion cannot be drawn on the level of variance in tendering for conservation projects due to the limited data that is available for analysis.

The paper offers an insight into the reasons why tenders for conservation projects usually have a higher variance than the norm.

This article is an editorial to JCHMSD's Volume 3, Issue 1 and aims to provide an overview to its selection of papers.

The article builds upon a previous editorial on the implementation of the new UNESCO Recommendation on the Historic Urban Landscape (HUL). It discusses a research and training programme under development by the World Heritage Institute of Training and Research in Asia and the Pacific (WHITRAP) and Tongji University's Advanced Research Institute for Architecture and Urban Planning, in Shanghai, China, to help determining a strategy for the application of the HUL approach in China.

The HUL approach facilitates a structuring and priority setting of competing needs and demands for the integration of urban development and heritage management processes, which is perhaps most pressing in the current Chinese context of rapid and large‐scale urbanization. However, its precise meaning, and therefore its merit, is still poorly understood in China due to confusing conceptual foundations and interpretations, primarily related to the terminology of “cultural landscape”.

This research paper outlines a series of pertinent issues and questions as part of a critical path –a “road map”– for the application of the HUL approach, as promoted by UNESCO, in China and it outlines key areas for further research, in particular as concerns the development of a toolkit.